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Tech Support staffs probably have one of the most boring jobs in the world, so it is great to hear that they can still get a kick out of the endless phone calls once in a while.

I am particularly fond of this one concerning Canadian accent:

“A Canadian customer was calling to find out if there was a faster way to trigger menu commands than mousing up to the menus.

Agent: Certainly, sir. There are keyboard shortcuts for many of those commands. For example, suppose you want to trigger the Select All command…

Caller: Yes, I use that one all the time! How do I do it?

Agent: Well, you just press Control-A.

Caller (after a pause): Well, that’s not working for me.

Agent: Do you have a text document open in front of you?

Caller: Yes, I sure do.

Agent: OK, now press Control-A.

Caller: I am, but nothing happens.

Agent: The text isn’t highlighted?

Caller: No, there’s no change at all.

Agent: That’s odd. If you press Control-A, the whole document should be highlighted. Try it again. Press Control-A. Tell me exactly what’s happening.

Caller (nearing his Canadian breaking point): Listen. I’m pressing Control, eh? And nothing’s happening, eh?”

Craving for more?  Wish granted!  Incidentally, I didn’t know the Control-A command either.  Shame on me, shame on me.

And hooray to the wonderful invention called “mouse”.  What a terrible time the geeks must have had before this! 

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